Ordering Information

Answers to common questions regarding ordering via our online store.

Disclaimer for all International orders
Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon...
Tue, Aug 14, 2018 at 7:58 PM
Can you please provide a shipping quote for my order?
If you’d like an exact shipping quote right to your door, the best way to find out is to place the item(s) in your cart and then start the checkout process ...
Tue, Aug 14, 2018 at 7:59 PM
Can you ship to an address that is different from the billing address?
No. We require the billing and shipping address to match on all orders, without exception. Also the name on the credit card, must also match the name provide...
Tue, Aug 14, 2018 at 8:01 PM
What is the free shipping method(s) used for orders over $100?
For orders that qualify for free shipping, we will chose the shipping method that will offer the quickest service to your location. The carrier of choice wi...
Tue, Aug 14, 2018 at 8:02 PM
How quickly will my order ship?
Orders for in stock items received by 1pm (E.S.T.) will ship the same day. Orders placed over the weekend and on holidays will ship the following business d...
Tue, Aug 14, 2018 at 8:02 PM
How long will it take to receive my order?
In the ContiUS we ship orders via UPS and USPS. Both services offer cross country service in 5 business days. Most international orders will be received wi...
Tue, Aug 14, 2018 at 8:03 PM
Do you offer express shipping?
Yes we do. We offer several UPS express services for US orders only, via our online store such as 3 Day Select, 2nd Day Air, Next Day Air Saver, Next Day Ai...
Tue, Aug 14, 2018 at 8:04 PM
Do you ship to freight forwarders?
No we do not. Due to the high incidence of fraud, orders placed via our online store with a shipping address to a freight forwarder will be deleted.
Tue, Aug 14, 2018 at 8:04 PM
How can I track my order?
At the time of shipment a tracking number will be generated and sent to your email address for you to track at your convenience. You may also check the stat...
Tue, Aug 14, 2018 at 8:05 PM
How to I cancel or modify my order?
If your order was placed within the last 24 hours, it may be too late to cancel or change your order. If you are a registered customer you can look at y...
Tue, Aug 14, 2018 at 8:06 PM